Hospitality & Experience

Enhancing the guest and artist experience in venues through superior hospitality, amenities, customer service, and accessibility.

Discover why phone-free concerts are on the rise in 2026 and how venues can make them work. Learn practical tips for implementing a no-phone policy – from using lockable pouches to staff training – and explore real-world examples of device-free shows. Find out the big benefits (like deeper fan immersion and happier artists) and the challenges (patron pushback, lost social media buzz) of banning phones at concerts, so you can decide if unplugged shows are right for your venue.

Discover how venues in 2026 are redefining the live event experience with a focus on wellness and comfort. From zero-proof cocktails and healthy menus to chill-out zones, free water stations, and sensory-friendly spaces, learn practical steps (with real examples worldwide) to make your venue more health-conscious and inclusive. See how prioritizing attendee well-being boosts guest satisfaction, safety, and loyalty – keeping crowds happier and coming back for more.